All 15 CCaaS vendors hold PCI DSS Level 1 attestation. Differentiator is payment IVR architecture: Twilio Pay, DTMF masking or full scope. Verified.
15 qualifying vendors
PCI DSS Level 1 Contact Center Vendors 2026
All 15 leading CCaaS vendors are PCI DSS Level 1 service providers — but the architectural choice (Twilio Pay tokenization vs DTMF masking + pause-and-resume vs full PCI scope) drives audit cost and operational risk. This page sorts vendors by payment IVR depth, not just baseline PCI attestation.
Qualifying vendors (15)
| Vendor | Tagline | Rating | From / mo | Other compliance | |
|---|---|---|---|---|---|
| Unified Customer Experience Management (UCXM) — UCaaS + CCaaS + CRM. |
★ 4.5 (3185) |
$60.00/seat/mo (CC tier) |
HIPAA PCI L1 SOC 2
|
Review → | |
| SMB-focused cloud call center with deep CRM integrations. |
★ 4.5 (1247) |
$30.00/seat/mo (Essentials) |
PCI L1 SOC 2 ISO 27001
|
Review → | |
| CRM-native service platform with Service Cloud Voice CCaaS module. |
★ 4.4 (5612) |
$165.00/seat/mo |
FedRAMP High HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| AI-first UCaaS + CCaaS with real-time transcription and Dialpad Ai. |
★ 4.4 (1893) |
$80.00/seat/mo (third-party est) |
HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| NICE CXone — CCaaS + WEM leader with strong AI (Enlighten) and QA. |
★ 4.4 (1685) |
$90.00/seat/mo |
FedRAMP Mod HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| Programmable, developer-first contact center built on Twilio CPaaS. |
★ 4.4 (634) |
$1.00/active-user-hour |
HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| Mid-market CCaaS with industry clouds and Talkdesk Copilot generative AI. |
★ 4.3 (2456) |
$85.00/seat/mo (3-year commit) |
HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| Enterprise CCaaS leader with Genesys Cloud CX and AI Experience platform. |
★ 4.3 (1412) |
$75.00/seat/mo |
FedRAMP Mod HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| Outbound-strong CCaaS with mature predictive dialer and AI agents. |
★ 4.2 (987) |
$119.00/seat/mo (50-seat min) |
HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| Cisco enterprise CCaaS — collaboration-first with deep PSTN and security. |
★ 4.2 (287) |
$75.00/seat/mo |
FedRAMP Mod HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| AWS-native, pay-per-use CCaaS with deep cloud and ML services. |
★ 4.1 (765) |
$0.02/min (Basic) / $0.038 with AI |
FedRAMP Mod HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| UCaaS-first vendor with a tightly integrated CCaaS suite (RingCX). |
★ 4.0 (1234) |
$65.00/seat/mo (annual) |
HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| XCaaS — combined UCaaS + CCaaS with global PSTN and X-Series tiers. |
★ 4.0 (523) |
$95.00/seat/mo |
HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| UCaaS + CCaaS + CPaaS vendor (Ericsson) with developer-friendly APIs. |
★ 4.0 (412) |
$55.00/seat/mo |
HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| Legacy enterprise vendor moving to Avaya Experience Platform (AXP) cloud. |
★ 3.9 (183) |
$100.00/seat/mo |
PCI L1 ISO 27001
|
Review → |
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How this list is built. Compliance data sourced from FedRAMP Marketplace, vendor trust centers, AICPA SOC reports and vendor security documentation as of June 2026. Stored in
vendors.compliance_json and updated quarterly. Yes-status means publicly attested; partial means scope-limited (e.g. government variant only); blank means no documented compliance. If a vendor's status looks wrong, tell us and we will verify against the source.