6 of 15 CCaaS vendors hold FedRAMP Moderate. Only Salesforce holds FedRAMP High. Filtered shortlist for federal procurement. Verified June 2026.
5 qualifying vendors
FedRAMP-Authorized Contact Center Vendors 2026
Federal agencies cannot procure CCaaS without FedRAMP authorization at Low, Moderate or High baseline. State and local government often requires GovRAMP. This page filters our 15-vendor directory to only FedRAMP-eligible vendors — surfacing the federal-specific distinctions buyers must verify.
Qualifying vendors (5)
| Vendor | Tagline | Rating | From / mo | Other compliance | |
|---|---|---|---|---|---|
| CRM-native service platform with Service Cloud Voice CCaaS module. |
★ 4.4 (5612) |
$165.00/seat/mo |
FedRAMP High HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| NICE CXone — CCaaS + WEM leader with strong AI (Enlighten) and QA. |
★ 4.4 (1685) |
$90.00/seat/mo |
FedRAMP Mod HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| Enterprise CCaaS leader with Genesys Cloud CX and AI Experience platform. |
★ 4.3 (1412) |
$75.00/seat/mo |
FedRAMP Mod HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| Cisco enterprise CCaaS — collaboration-first with deep PSTN and security. |
★ 4.2 (287) |
$75.00/seat/mo |
FedRAMP Mod HIPAA PCI L1 SOC 2 ISO 27001
|
Review → | |
| AWS-native, pay-per-use CCaaS with deep cloud and ML services. |
★ 4.1 (765) |
$0.02/min (Basic) / $0.038 with AI |
FedRAMP Mod HIPAA PCI L1 SOC 2 ISO 27001
|
Review → |
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How this list is built. Compliance data sourced from FedRAMP Marketplace, vendor trust centers, AICPA SOC reports and vendor security documentation as of June 2026. Stored in
vendors.compliance_json and updated quarterly. Yes-status means publicly attested; partial means scope-limited (e.g. government variant only); blank means no documented compliance. If a vendor's status looks wrong, tell us and we will verify against the source.