Interactive 3-year TCO comparator across NICE, Genesys, Five9, Talkdesk, Amazon Connect and 10 more — licenses, AI add-ons, telephony, implementation, all in one model.
CCaaS 3-Year TCO Calculator
Model true total cost of ownership across 15 contact center vendors. License + AI add-ons + telephony + implementation, three years out, against your seat count and call volume.
3-Year TCO by Vendor
Sorted ascending. Click a vendor to read the full review.
| Vendor | License | AI add-ons | Telephony | Implementation | Total 3yr TCO | Per-seat / mo | Pricing |
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Methodology. License = per-seat-year × seats × years (low or high tier). AI add-ons = AI surcharge × seats × years × usage multiplier (0, 0.5, 1). Telephony = minutes × rate × seats × 12 × years. Implementation = Y1 license × implementation multiplier (0.5 / 1 / 2). Telephony rate $0.020/min is a typical US outbound; international varies. Vendors with usage-based pricing (Amazon Connect, Twilio Flex active-hour) are modelled at an estimated per-seat-year equivalent. Numbers are directional, not procurement quotes — gated vendors use industry-reported ranges from cxfoundation.com. Verify before signing.
What this model deliberately omits. Professional services beyond standard implementation (custom Lambda functions for Amazon Connect, Twilio Pay flows, complex IVR design). Vendor-specific telephony bundles that include minutes (RingCX bundles 2,000 IVR + 4,000 outbound dialer minutes per seat). Compliance recording storage. Workforce management licenses if not bundled (Calabrio, Verint). Disaster recovery sites. Real RFPs surface these in week 2-3 of the procurement cycle.