Compare Dialpad vs Five9: pricing, features, pros, cons, and which is right for your business.
Dialpad vs Five9
Updated September 2026 · Contact Center Core software comparison
At a Glance
| Criteria | Dialpad | Five9 |
|---|---|---|
| Overall Rating |
★ 4.4
1893 reviews |
★ 4.2
987 reviews |
| Starting Price | $80.00 /seat/mo (third-party est) | $119.00 /seat/mo (50-seat min) |
| Pricing Model | Paid | Paid |
| Free Trial | ✓ Yes | No |
| Deployment | cloud, mobile | cloud |
| Best For | Smb, Mid Market, Enterprise | Mid Market, Enterprise |
Strengths & Weaknesses
Who Should Choose Which?
- Your team fits the smb or mid market or enterprise profile
- You want to try before you buy — free trial available
- Budget matters — Dialpad starts $39 cheaper per month
- You prioritise peer-verified quality — higher rating (4.4 vs 4.2)
- Your preferred deployment is cloud or mobile
- Real-time transcription and AI Recap on every call
- Your team fits the mid market or enterprise profile
- Your preferred deployment is cloud
- Best-in-class predictive and power dialer
Our Verdict
Dialpad targets smb/mid_market/enterprise businesses with paid pricing starting at $80.00/seat/mo (third-party est). Its strongest selling points include real-time transcription and ai recap on every call and modern ui and fast deployment.
Five9 targets mid_market/enterprise businesses with paid pricing starting at $119.00/seat/mo (50-seat min). Its key advantages include best-in-class predictive and power dialer and five9 agent assist and iva ai maturely deployed.
Both tools are reviewed independently — see the full reviews below to dig into integrations, implementation timelines, and user sentiment.
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