Compare Avaya vs Dialpad: pricing, features, pros, cons, and which is right for your business.
Avaya vs Dialpad
Updated September 2026 · Contact Center Core software comparison
At a Glance
| Criteria | Avaya | Dialpad |
|---|---|---|
| Overall Rating |
★ 3.9
183 reviews |
★ 4.4
1893 reviews |
| Starting Price | $100.00 /seat/mo | $80.00 /seat/mo (third-party est) |
| Pricing Model | Paid | Paid |
| Free Trial | No | ✓ Yes |
| Deployment | cloud, on prem, hybrid | cloud, mobile |
| Best For | Enterprise | Smb, Mid Market, Enterprise |
Strengths & Weaknesses
Who Should Choose Which?
- Your team fits the enterprise profile
- Your preferred deployment is cloud or on prem or hybrid
- Huge installed base of large enterprise contact centers
- Your team fits the smb or mid market or enterprise profile
- You want to try before you buy — free trial available
- Budget matters — Dialpad starts $20 cheaper per month
- You prioritise peer-verified quality — higher rating (4.4 vs 3.9)
- Your preferred deployment is cloud or mobile
- Real-time transcription and AI Recap on every call
Our Verdict
Avaya targets enterprise businesses with paid pricing starting at $100.00/seat/mo. Its strongest selling points include huge installed base of large enterprise contact centers and axp keeps existing avaya investment alive.
Dialpad targets smb/mid_market/enterprise businesses with paid pricing starting at $80.00/seat/mo (third-party est). Its key advantages include real-time transcription and ai recap on every call and modern ui and fast deployment.
Both tools are reviewed independently — see the full reviews below to dig into integrations, implementation timelines, and user sentiment.
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