Compare Avaya vs Nextiva: pricing, features, pros, cons, and which is right for your business.
Avaya vs Nextiva
Updated October 2026 · Contact Center Core software comparison
At a Glance
| Criteria | Avaya | Nextiva |
|---|---|---|
| Overall Rating |
★ 3.9
183 reviews |
★ 4.5
3185 reviews |
| Starting Price | $100.00 /seat/mo | $60.00 /seat/mo (CC tier) |
| Pricing Model | Paid | Paid |
| Free Trial | No | ✓ Yes |
| Deployment | cloud, on prem, hybrid | cloud |
| Best For | Enterprise | Smb, Mid Market |
Strengths & Weaknesses
Who Should Choose Which?
- Your team fits the enterprise profile
- Your preferred deployment is cloud or on prem or hybrid
- Huge installed base of large enterprise contact centers
- Your team fits the smb or mid market profile
- You want to try before you buy — free trial available
- Budget matters — Nextiva starts $40 cheaper per month
- You prioritise peer-verified quality — higher rating (4.5 vs 3.9)
- Your preferred deployment is cloud
- Consistent high CSAT/NPS in reviews
Our Verdict
Avaya targets enterprise businesses with paid pricing starting at $100.00/seat/mo. Its strongest selling points include huge installed base of large enterprise contact centers and axp keeps existing avaya investment alive.
Nextiva targets smb/mid_market businesses with paid pricing starting at $60.00/seat/mo (CC tier). Its key advantages include consistent high csat/nps in reviews and bundled crm (nextos) included.
Both tools are reviewed independently — see the full reviews below to dig into integrations, implementation timelines, and user sentiment.
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