Forecasting and scheduling software for contact center staffing. Calabrio, Verint and NICE WFM lead.
WFM (Workforce Management)
Forecasting and scheduling software for contact center staffing. Calabrio, Verint and NICE WFM lead.
WFM stands for Workforce Management — software for forecasting call volume, scheduling agent shifts, and tracking real-time adherence. Independent WFM leaders: Calabrio, Verint, NICE WFM (also bundled in NICE CXone). RingCentral acquired CommunityWFM in September 2025 and rebranded it RingCentral AI Workforce Management.
See the WFM pillar for vendor comparison.