Cloud-delivered business phone, video and team chat. Different from CCaaS but five vendors bundle both: RingCentral, 8x8, Vonage, Dialpad, Nextiva.
UCaaS (Unified Communications as a Service)
Cloud-delivered business phone, video and team chat. Different from CCaaS but five vendors bundle both: RingCentral, 8x8, Vonage, Dialpad, Nextiva.
UCaaS stands for Unified Communications as a Service — cloud-delivered business phone (VoIP), video conferencing and team messaging. UCaaS serves all employees in an organization; CCaaS serves contact center agents handling external customer interactions.
Five vendors bundle both UCaaS and CCaaS: RingCentral (RingEX + RingCX), 8x8 (XCaaS), Vonage (Business + Contact Center), Dialpad (Talk + AI Contact Center), Nextiva (Voice + Contact Center).
See the UCaaS pillar for category context.