Outbound dialer that places one call per agent. No abandonment risk because the dialer waits for agent availability before placing the call.
Progressive Dialer
Outbound dialer that places one call per agent. No abandonment risk because the dialer waits for agent availability before placing the call.
A progressive dialer places one call per agent — the dialer waits until the agent is available, then dials. This eliminates abandonment-rate risk (the FCC 3% cap doesn't apply since no abandonments occur) but reduces agent utilization compared to predictive mode.