Outbound auto-dialer that places multiple calls per agent simultaneously, predicting agent availability. FCC caps abandonment at 3%.
Predictive Dialer
Outbound auto-dialer that places multiple calls per agent simultaneously, predicting agent availability. FCC caps abandonment at 3%.
A predictive dialer is an outbound auto-dialer that places multiple calls per agent simultaneously, using statistical models to predict when an agent will become available so a connected call hits a live agent. Predictive dialing requires FCC compliance — the abandonment rate must stay at or below 3% of connected calls in any 30-day window.
See the predictive dialer guide and the TCPA-compliant dialer page for compliance rules.