Likelihood to recommend score (0-10). Subtracts detractors (0-6) from promoters (9-10). Industry benchmarks vary widely.
NPS (Net Promoter Score)
Likelihood to recommend score (0-10). Subtracts detractors (0-6) from promoters (9-10). Industry benchmarks vary widely.
NPS stands for Net Promoter Score — measures customer likelihood to recommend on a 0-10 scale. Promoters (9-10) minus Detractors (0-6) yields the NPS score, ranging from -100 to +100. Telecom NPS averages around 0; SaaS averages 30-40.