US law protecting Protected Health Information (PHI). Contact centers handling PHI require a BAA with the CCaaS vendor.
HIPAA (Health Insurance Portability and Accountability Act)
US law protecting Protected Health Information (PHI). Contact centers handling PHI require a BAA with the CCaaS vendor.
HIPAA stands for Health Insurance Portability and Accountability Act — the US federal law protecting Protected Health Information (PHI). Contact centers handling PHI must sign a Business Associate Agreement (BAA) with their CCaaS vendor. Thirteen of fifteen leading CCaaS vendors are HIPAA-eligible and sign BAAs by default.
See the HIPAA-compliant call center pillar for the vendor matrix.