Software linking phone calls to computer systems (CRM, helpdesk). Enables screen-pop, click-to-call, automated case creation.
CTI (Computer Telephony Integration)
Software linking phone calls to computer systems (CRM, helpdesk). Enables screen-pop, click-to-call, automated case creation.
CTI stands for Computer Telephony Integration — software linking the telephony system to computer applications (CRM, helpdesk, billing). CTI enables screen-pop, click-to-call, automated case creation on dial, call disposition write-back to CRM, and other workflow automations.