Post-interaction survey score (typically 1-5 or 1-10). The most direct measure of customer experience but susceptible to selection bias.
CSAT (Customer Satisfaction Score)
Post-interaction survey score (typically 1-5 or 1-10). The most direct measure of customer experience but susceptible to selection bias.
CSAT stands for Customer Satisfaction Score — a post-interaction survey score, typically on a 1-5 or 1-10 scale, capturing the customer's immediate satisfaction. CSAT is the most direct measure of customer experience but is susceptible to selection bias.