Real-time AI suggestions to agents during calls — next-best-action, knowledge surfacing, sentiment alerts, automated summaries.
Agent Assist
Real-time AI suggestions to agents during calls — next-best-action, knowledge surfacing, sentiment alerts, automated summaries.
Agent assist is real-time AI surfacing relevant knowledge, suggested responses, customer sentiment alerts and automated call summaries to agents during interactions. NICE Enlighten, Genesys AI, Five9 Genius AI, RingCentral RingCX AI and Talkdesk Copilot all ship agent assist; AI maturity and accuracy vary.