Work From Home: Powered by Knowledge
Join Contact Center Nation for our weekly Contact Center Connections Roundtable Discussion. Our final event for 2020 is centered on a topic we have all wrestled with during the pandemic, remote work. This week we will be featuring "Work From Home: Powered by Knowledge" Sponsored by Panviva.
The event will feature a case study from Salem Five as well as a series of break out discussion groups and industry networking. Attendees will have their choice of three discussion groups:
Bring your questions and get ready to learn and have some fun as we close out the year. We hope you will make plans to join us.
Event Sponsored by Panviva
Panviva is a cloud knowledge management system used by organizations to quickly access critical information and improve employee efficiency, contributing to overall business growth and productivity. Panviva combines a proven methodology with its cloud-based software ensuring employees are delivered the information they need, the moment they need it. It is the perfect solution for customer support, billing, sales, training and supply chain management departments.
Panviva’s real-time navigation guides workers through complex policies, procedures, and systems, dramatically improving accuracy while simultaneously cutting costs and training times. The solution can be up and running in less time than other traditional knowledge management systems and allows workers to instantly find information, not endlessly search for it.
Panviva doesn’t replace existing enterprise software and business processes – rather it adds greater value to these systems by allowing staff to work with them in a more efficient and productive manner. As a result, Panviva reduces training and time to competence, increases throughput and accuracy, increases employee engagement, and ultimately improves the customer experience.
For more information, visit panviva.com
© Copyright 2020
All Rights Reserved • Contact Center Nation
Wild Apricot Web Design by Will Keyworth and Outer Cape Web