Best Practices for Quality Assurance in the Remote Environment
Over the past few months, organizations have had to make sudden changes to adopt to the changing landscape due to the pandemic. Many contact centers sent their agents home in disaster mode unsure of the duration. Now that we are several months into the pandemic and without a clear end in sight, the challenges of a remote environment remain plentiful. In this one hour roundtable discussion, we will discuss best practices as organizations continue to manage the transition.
Topics to include:
*Quality Voice Assurance
*Remote Contact Center Testing
*Understanding How Agent Environment Impacts CX
We will also share the one game changing thing you are probably not doing but should. Plus we will have additional complimentary Covid-19 resources you can implement immediately. Space is limited and we encourage you to make your plans now to join us for this lively roundtable discussion. The event is sponsored by Cyara and will be hosted on Zoom. All guests must be registered in advance to receive the log in credentials. Kindly RSVP by 5pm on October 21. We look forward to "seeing" you there!
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