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Contact Center Connections - Agility in the Contact Center Sponsored by Platform 28

  • 29 Oct 2020
  • 2:00 PM - 3:00 PM
  • Virtual Event on Zoom



Contact Center Connections

How Contact Center Agility Impacts CX

Virtual Event

Providing an agile and consistent agent desktop is imperative to on-Premise or Remote Contact Center success.  In this interactive roundtable discussion, we will have a candid conversation about how agility impacts customer experience.   

You will gain a better understanding of what "open architecture" means within an agile contact center environment and how it relates to providing a consistent yet "easy to manage" workspace for both agents and administrators.  You will find out what traits to look for when sourcing a vendor to provide a consistent, scalable environment that effortlessly adapts to your changing needs in today's reality.  

Key takeaways from this lively discussion to include:

  • Gaining valuable insight into successful Contact Center tool deployments for on-Premise, Remote, and Hybrid solutions. 
  • Easily integrating CRM, WFM, Form Builders and more into the right Omni-channel Automated Contact Distributor (ACD).
  • Learning about how to future proof your center to be more adaptable.
  • Gaining confidence and understanding about how to source the right technology stack for your organization. 

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