March 14, 2019

Moon Valley Country Club

Phoenix, AZ 

Join Contact Center Nation, Contact Center Pipeline Magazine, Panviva, Jacada, Community Workforce Management Software Group and a pool of your industry peers for an interactive day focused on your Call Center.

We are planning an exciting agenda full of learning, networking, FUN and prizes galore including cash giveaways! Grab a friend or two...You won't want to miss this one!

Event Agenda

1:00 pm Check In, Registration & Refreshments 

Show Floor Open with Exhibit Booths, Live Demos and Snacks

1:25 pm Welcome!

1:30 pm Executive Talk Interviews

Conversation Style Interviews featuring the best of the best Local Contact Center Leaders on a variety of hot topics!  Join us as we discuss Humanizing the Operations Center with John Cravens, Sr., Enterprise Director Inbound / Outbound Call Center, Cox Communications and  Aryka Berry, Care Team Manager, Orgiami Owl.

2:30 pm Afternoon Roundtable Discussions

Lively peer-to-peer discussions with a variety of topics offered. Each table anchored by a primary market Contact Center Leader. Highly anticipated, fan favorite! Contact Center Professionals have LOVED the opportunity to learn and share industry experiences, insights and best practices with one another. 

Topics to include:

*Employee Engagement 

*Standardization & Consistency at Every Customer Interaction 

*Improving the Customer / Member Journey 

*Building a Better Culture 

*Transformational Training Techniques 

*Meeting Customer Expectations – What Does it Take?

*Leading Effective Change Management H

*Taking Your Call Center to the Cloud 

3:00 pm   Roundtable Discussion Topics Repeated

Guests will have the opportunity to attend a different session previously offered at 2:30pm.

3:30 pm     Networking Refreshment Break

3:45 pm Contact Center Technology Innovation Showcase

Hear from subject matter experts on how to best solve challenges in your Call Center with the latest in technology and innovation. 

4:45 pm Wrap Up Networking Reception 

You won't want to miss your chance to win some amazing gifts including CASH PRIZES - Must be present to win.

5:00 pm Event Concludes

*Final program subject to change

EVENT VENUE

Moon Valley Country Club

151 West Moon Valley Drive
Phoenix, AZ 85023

http://www.moonvalleycc.com/

Get ready for a wonderful onsite experience!  Here is a sneak peak of what you can expect - Fabulous spot to learn, relax & refresh!