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Upcoming events

    • 29 Oct 2020
    • 2:00 PM - 3:00 PM (EDT)
    • Virtual Event on Zoom

    Contact Center Connections

    How Contact Center Agility Impacts CX

    Virtual Event

    Providing an agile and consistent agent desktop is imperative to on-Premise or Remote Contact Center success.  In this interactive roundtable discussion, we will have a candid conversation about how agility impacts customer experience.   

    You will gain a better understanding of what "open architecture" means within an agile contact center environment and how it relates to providing a consistent yet "easy to manage" workspace for both agents and administrators.  You will find out what traits to look for when sourcing a vendor to provide a consistent, scalable environment that effortlessly adapts to your changing needs in today's reality.  

    Key takeaways from this lively discussion to include:

    • Gaining valuable insight into successful Contact Center tool deployments for on-Premise, Remote, and Hybrid solutions. 
    • Easily integrating CRM, WFM, Form Builders and more into the right Omni-channel Automated Contact Distributor (ACD).
    • Learning about how to future proof your center to be more adaptable.
    • Gaining confidence and understanding about how to source the right technology stack for your organization. 

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