Contact Center Connections
How Contact Center Agility Impacts CX
Providing an agile and consistent agent desktop is imperative to on-Premise or Remote Contact Center success. In this interactive roundtable discussion, we will have a candid conversation about how agility impacts customer experience.
You will gain a better understanding of what "open architecture" means within an agile contact center environment and how it relates to providing a consistent yet "easy to manage" workspace for both agents and administrators. You will find out what traits to look for when sourcing a vendor to provide a consistent, scalable environment that effortlessly adapts to your changing needs in today's reality.
Key takeaways from this lively discussion to include:
- Gaining valuable insight into successful Contact Center tool deployments for on-Premise, Remote, and Hybrid solutions.
- Easily integrating CRM, WFM, Form Builders and more into the right Omni-channel Automated Contact Distributor (ACD).
- Learning about how to future proof your center to be more adaptable.
- Gaining confidence and understanding about how to source the right technology stack for your organization.
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