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Upcoming events

    • 08 Oct 2020
    • 2:00 PM - 3:00 PM (EDT)
    • Virtual Event on Zoom
    • 50
    Register

    Contact Center Connections

    Virtual Event 

    Join Contact Center Nation for an engaging experience where we will facilitate a lively industry discussion. We will host a diverse group of Contact Center leaders and talk about daily challenges in the new normal. Our guided conversation will take you through new ways to look at a variety of topics including:

    • Remote Agent Motivation
    • Improving Customer Experience
    • Effectively & Efficiently Selecting Technology Partners

    Registration is available until October 7. You must be registered in order to receive the log in credentials. Registration is complimentary for Contact Center Nation members. Guests registration is available for just $25.

    For more details, contact Valerie McSorley at valerie@contactcenternation.com or at 617.935.9040.

    Event Sponsored by 

     

    • 29 Oct 2020
    • 2:00 PM - 3:00 PM (EDT)
    • Virtual Event on Zoom
    Register



    Contact Center Connections

    How Contact Center Agility Impacts CX

    Virtual Event

    Providing an agile and consistent agent desktop is imperative to on-Premise or Remote Contact Center success.  In this interactive roundtable discussion, we will have a candid conversation about how agility impacts customer experience.   

    You will gain a better understanding of what "open architecture" means within an agile contact center environment and how it relates to providing a consistent yet "easy to manage" workspace for both agents and administrators.  You will find out what traits to look for when sourcing a vendor to provide a consistent, scalable environment that effortlessly adapts to your changing needs in today's reality.  

    Key takeaways from this lively discussion to include:

    • Gaining valuable insight into successful Contact Center tool deployments for on-Premise, Remote, and Hybrid solutions. 
    • Easily integrating CRM, WFM, Form Builders and more into the right Omni-channel Automated Contact Distributor (ACD).
    • Learning about how to future proof your center to be more adaptable.
    • Gaining confidence and understanding about how to source the right technology stack for your organization. 

    Event Sponsored by 


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