CONTACT CENTER NATION
Panviva is a cloud knowledge management system used by organizations to quickly access critical information and improve employee efficiency, contributing to overall business growth and productivity. Panviva combines a proven methodology with its cloud-based software ensuring employees are delivered the information they need, the moment they need it. It is the perfect solution for customer support, billing, sales, training and supply chain management departments. Panviva’s real-time navigation guides workers through complex policies, procedures, and systems, dramatically improving accuracy while simultaneously cutting costs and training times. The solution can be up and running in less time than other traditional knowledge management systems and allows workers to instantly find information, not endlessly search for it. Panviva doesn’t replace existing enterprise software and business processes – rather it adds greater value to these systems by allowing staff to work with them in a more efficient and productive manner. As a result, Panviva reduces training and time to competence, increases throughput and accuracy, increases employee engagement, and ultimately improves the customer experience.
For more information, visit www.panviva.com
The CCaaS solution that makes managing contact effortless.
At Cirrus we take the technology headache out of day-to-day contact center operations, helping you take advantage of Artificial Intelligence (AI) and the latest omnichannel features.
Cirrus is the CCaaS solution that makes managing contact effortless; savings you both money and time. In fact, it works so well, you can forget about the technology and focus on delivering real results for your business and your customers. We can help you leverage the best AI solution available to deliver an awesome experience for your customers; getting better results for less cost. At the point you want to introduce agents into the customer journey, Cirrus then brings contact from voice, email, web, SMS, video, social, Messenger, WhatsApp, app store reviews, YouTube and more into a simple view that your agents will love. 85% of customers only need 30 minutes to train their agents on using Cirrus.
Cirrus in easy to use and incredibly capable. You can rest assured with our 99.999% uptime guarantee - underpinned by technology that utilizes 5 different sites that work simultaneously delivering a 60 second Recovery Time Objective (RTO) promise. You can easily integrate your systems using our suite of API's and it's all backed up with the best-in-class security. Cirrus Omni-Channel:
The most complete omni-channel contact solution, integrating over 30 app types, Cirrus Omni-Channel makes it possible to manage every digital customer contact point via a single unified desktop. Cirrus omni-channel lets your customers communicate with you in the way they want, when they want, delivering an effortless and personalized customer experience every time.
Over 300 leading global brands trust the Cyara CX Assurance Platform to improve the experience they provide their customers. We help organizations achieve flawless customer experiences through automated testing and monitoring that stimulate real world customer interactions across IVR, voice and digital channels. If your CX needs to be the best, it needs to be tested by Cyara.
For more information, visit cyara.com
The contact center is transforming. Rapidly. No longer simply viewed as a cost center, it’s becoming revered as the most strategically important space across the entire customer journey. A place to deliver a customer experience (CX) that leads people to love brands. It’s also emerging as a goldmine for consumer insights. The secrets to attracting, retaining and growing customers have been buried in millions of calls, emails, texts, Tweets and chats. Calabrio offers the technology you need to capitalize on it all. Deliver amazing customer experiences. Uncover transformational insights. And build a brand that customers love.
For more information, visit Calabrio.com
Contact Center Pipeline is a cutting-edge monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force for service delivery, aligning customer experience and ensuring long-term business success.
Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help you run an effective and efficient operation.