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Contact Center Nation is where passionate fans of the customer experience come to learn, share, connect and collaborate. We bring dynamic groups of Contact Center, Customer Service and Customer Experience Professionals together in person and virtually. Our community LOVES their customers and routinely goes above and beyond to deliver the ultimate customer experience.

In a time where customer experience is king, we want to help organizations identify new ways to continue to delight their customers and work towards the collective goal of the ultimate customer experience. We host Managers, Supervisors, Directors, Vice Presidents, Team Leaders, Coaches, Consultants and Analysts from a wide variety of industries including:

·      Banking ·      Healthcare ·      Financial Services ·      Insurance ·  Credit Unions

·      Utilities   ·  Retail ·      Telecommunications · Hospitals    ·  

We are currently busy lining up the hottest topics along with industry movers and shakers who will be sharing their insights, ideas and advice with you. Keep an eye out for videos, articles and virtual events.

To that end, Contact Center Nation will be hosting lots of virtual stops along the way in 2020 designed with Contact Center Leaders needs in mind. We will be presenting the latest technology available coupled with specific solutions to support your continued success. The virtual events will also provide the opportunity to learn and share with your industry peers 1:1 in small groups on a variety of topics. We have witnessed first-hand the power of the peer-to-peer learning. These activities are just so valuable and always fan favorites. We love to make powerful introductions that allow you to connect, share and engage with industry colleagues tackling some of the same issues you are. Learn first-hand how another Call Center solved a challenge you may be wrestling with right now. Leave with new tips, tricks and ideas you can implement immediately. We invite you to attend, learn, share and be heard. Take the information you need back to your Contact Center and position yourself as the influencer that you are.

Interested in being be part of this vibrant community? We invite you to be part of this ongoing conversation. Have a story to share? Have a problem you are wrestling with? Have a case study with a unique solution you would like to highlight? We are all ears, reach out anytime. Head over to www.contactcenternation.com and take a look at the upcoming calendar. You can also follow us on Twitter,  LinkedIn, FaceBook and YouTube. Here’s to all great things on the road ahead.

Contact Center Nation 

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