Contact Center Nation is where passionate industry leaders come to learn, share, connect and collaborate. We bring dynamic groups of Contact Center, Customer Service and Customer Experience Professionals together in person and virtually. We started out in 2016 and have continued to grow year after year. As we head into a new decade, we will continue to leverage a variety of outlets to provide content, learning and networking opportunities for the industry.

In a time where customer experience is king, organizations have to strike the delicate balance of delighting their customers while keeping their agents engaged and happy. We are currently busy lining up the hottest topics along with industry movers and shakers who will be sharing their insights, ideas and advice with you. Keep an eye out for videos, articles and live events.

To that end, Contact Center Nation will be making lots of stops along the way in 2020 designed with Contact Center Leaders needs in mind. We will be presenting the latest technology available coupled with specific solutions to support your continued success. The events will also provide the opportunity to learn and share with your industry peers 1:1 in small groups on a variety of topics. We have witnessed first-hand the power of the peer-to-peer learning. These activities are just so valuable and always fan favorites. We love to make powerful introductions that allow you to connect, share and engage with industry colleagues tackling some of the same issues you are. Learn first-hand how another Call Center solved a challenge you may be wrestling with right now. Leave with new tips, tricks and ideas you can implement immediately. We invite you to attend, learn, share and be heard. Take the information you need back to your Contact Center and position yourself as the influencer that you are.

Interested in being be part of this vibrant community? We invite you to be part of this ongoing conversation. Have a story to share? Have a problem you are wrestling with? Have a case study with a unique solution you would like to highlight? We are all ears, reach out anytime. Head over to and take a look at the upcoming calendar. You can also follow us on Twitter,  LinkedIn, FaceBook and YouTube. Here’s to all great things on the road ahead.

Learn, Share, Connect, Collaborate

Contact Center Nation 

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