CONTACT CENTER NATION

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Best of the Best Brand Leaders

Our people are everything. For more than 30 years, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek’s people-focused approach yields competitive advantage for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers.

Aerotek’s flexible services help your contact center business reduce attrition and find professional talent that complements your unique office environment. Whether you need individuals for a single project or a long-term assignment, we offer contract, contract-to-hire and direct placement options to connect you with qualified professionals to support your corporate, office locations or contact center needs. Employing more than 75,000 administrative and support employees every year, our expertise spans a wide range of administrative and support services disciplines across every industry.

Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit Aerotek.com.

We have been so fortunate to learn from Contact Center Leaders at some of the best brands including:

       

      

    

   

 

   

Community

Contact Center Nation is where passionate fans of the customer experience come to learn, share, connect and collaborate. We bring dynamic groups of Contact Center, Customer Service and Customer Experience Professionals together in person and virtually. Our community LOVES their customers and routinely goes above and beyond to deliver the ultimate customer experience.

In a time where customer experience is king, we want to help organizations identify new ways to continue to delight their customers and work towards the collective goal of the ultimate customer experience. We host Managers, Supervisors, Directors, Vice Presidents, Team Leaders, Coaches, Consultants and Analysts from a wide variety of industries including:

·      Banking ·      Healthcare ·      Financial Services ·      Insurance ·  Credit Unions

·      Utilities   ·  Retail ·      Telecommunications · Hospitals    ·  


We are currently busy lining up the hottest topics along with industry movers and shakers who will be sharing their insights, ideas and advice with you. Keep an eye out for videos, articles and live events.

To that end, Contact Center Nation will be making lots of stops along the way in 2020 designed with Contact Center Leaders needs in mind. We will be presenting the latest technology available coupled with specific solutions to support your continued success. The events will also provide the opportunity to learn and share with your industry peers 1:1 in small groups on a variety of topics. We have witnessed first-hand the power of the peer-to-peer learning. These activities are just so valuable and always fan favorites. We love to make powerful introductions that allow you to connect, share and engage with industry colleagues tackling some of the same issues you are. Learn first-hand how another Call Center solved a challenge you may be wrestling with right now. Leave with new tips, tricks and ideas you can implement immediately. We invite you to attend, learn, share and be heard. Take the information you need back to your Contact Center and position yourself as the influencer that you are.

Interested in being be part of this vibrant community? We invite you to be part of this ongoing conversation. Have a story to share? Have a problem you are wrestling with? Have a case study with a unique solution you would like to highlight? We are all ears, reach out anytime. Head over to www.contactcenternation.com and take a look at the upcoming calendar. You can also follow us on Twitter,  LinkedIn, FaceBook and YouTube. Here’s to all great things on the road ahead.

Learn, Share, Connect, Collaborate

Contact Center Nation 

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